England's Chief Inspector of Hospitals is urging people in Devon speak up and say what they think of the services provided by an NHS trust.
Devon Partnership, which provides mental health and learning disability services in the county, is to be scrutinised by the Care Quality Commission as part of their tough new inspection regime.
The in-depth assessments are being conducted in the wake of the Mid Staffordshire Hospital scandal, where an estimated 1,200 patients died even though the trust was meeting targets.
Devon Partnership NHS Trust is among the first in the region to be inspected and has been included to help the organisation fine tune its monitoring of trusts which provide mental health or community services.
However, the CQC said that most importantly they wanted to hear from the people it served.
Chief Inspector, Professor Sir Mike Richards, said the organisation was taking a new approach to inspecting mental health services.
“The new inspections are designed to provide us with a clear picture of the quality of the services, exposing poor or mediocre care as well as highlighting those trusts providing good and excellent care.
“The needs of people with mental health problems run through all CQC’s work.
“We have recognised that we need to strengthen our approach to regulating specialist mental health services to ensure that people get care that is safe, effective, caring, responsive to people’s needs and well led.
“Of course we will be talking to doctors and nurses, managers and people who use services in hospitals and in the community.
“But it is vital that we also hear the views of the people who have had experience of the care offered by Devon Partnership Trust, or anyone who wants to share information with us, to help us plan our inspection, and focus on those things that really matter to people who depend on this service.”
Devon Partnership is one of the first five mental health trusts to be inspected with a team, including clinical experts and people who have experience of using mental health services, starting on Monday February 3.
Beforehand, there are a number of opportunities to talk to inspectors.
• Exeter, East and Mid Devon: Thursday January 23, Exeter CVS, Wat Tyler House, King William Street, Exeter, EX4 6PD.
• North Devon and Torridge: Tuesday January 28, Alexandra Road Resource Centre, 19c Alexandra Road, Barnstaple EX32 8BA
• Teignbridge, South Hams and West Devon: Friday January 31, Totnes Work Hub, South Devon Rural Housing Association, South Devon House, Babbage Road, Totnes, TQ9 5JA
All meetings start at 1pm. CQC inspectors will be available from 3pm.
For more information call 01392 201218, email: firstname.lastname@example.org.